A specific tracker does not appear in the drop-down list on the new issue page of Redmine

Created on 2022-05-23 •

YUZURIHA Tomomi

When you cannot select a specific tracker on the new issue page (it does not appear in the drop-down list), the following causes are possible.

Example: A "Task" tracker was added, but it does not appear in the drop-down list on the new issue page

The tracker is not selected in the project

The tracker may not be set as a tracker used in the project. You can make the tracker available in the project with the following steps.

Open the "Settings" → "Issue tracking" tab of the project

Select the tracker and click "Save"

The "Issue tracking" tab

You can also configure this setting from "Administration" → "Trackers" → click the tracker → select the projects and click "Save".

You do not have permission to create issues of that tracker

The role settings may restrict you from creating issues of that tracker. You can enable the permission to create issues with the following steps.

Click "Administration" → "Roles and permissions" → the name of the role

In "Issue tracking" at the bottom of the page, select the trackers for which you allow issue creation and click "Save"

In Issue tracking of a role, you can control permissions for each tracker

If "All trackers" is turned on (selected) for "Add issues" as shown in the next image, users can create issues of all trackers. If you turn on "All trackers", you do not need to enable the permission to create issues (the setting above) every time you add a tracker.

A setting that allows "Add issues" for all trackers

[When the tracker does not appear while you create a subtask] The Parent task setting of the tracker is turned off

The standard field "Parent task" may be turned off (not selected) in the tracker settings. When it is turned off, the Parent task field is not enabled, so you cannot create a subtask with that tracker. You can turn on the Parent task field with the following steps.

Click "Administration" → "Trackers" → the name of the tracker

Turn on the standard field "Parent task" and click "Save"

The tracker settings page with Parent task turned off