Cannot change the status of an issue in Redmine
Updated on 2023-03-27
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Created on 2011-04-20
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The "Workflow" defines who can change the status of an issue and how. If the workflow is not configured for a combination of role and tracker, you cannot change the status of the issue.
When you create a new role or tracker, please remember to define the workflow as well.
Why you cannot change the status
In Redmine, the definition of which statuses an issue can move to from a given status is called a workflow. A workflow is defined for each combination of the role of the user and the tracker of the issue. For example, if Redmine has 5 roles and 3 trackers, there are 15 workflows (5 × 3 = 15).
Immediately after you create a new role or tracker, no workflow is defined for the combinations that include that role or tracker. Therefore, there are no allowed status transitions, and you cannot change the status.
